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Customer Service IS Good Old Fashioned Hospitality Self Help Articles | October 20, 2008
At the heart of great customer service is the act of deep listening. This is a learned spiritual practice and this is what this article explores.


When does customer service equate good down home hospitality?


The answer to this question is: all the time without exception.


Baby Boomers know something about hospitality, because we were raised pre-computer Nike Vapormax Flyknit Schweiz , pre e-mail, pre-cell phone technologies which allowed more time to write or type (on a typewriter) letters, routinely invited people to our homes for dinner, or tea, or cocktails.


Many of us are now in recovery (or should be), so alcohol is out of the question (or should be).


But now-a-days Nike Vapormax Schuhe Schweiz , time has accelerated and it feels like we blink and three months have passed us by.


Last week, I participated in a four hour customer service presentation where six of us sang, danced, showed inspirational films, and had a discussion about customer service and hospitality.


We discussed concepts surrounding the art of listening, making patients and their families feel comfortable by bringing them chairs Nike Air Vapormax Schweiz , drinks, warm blankets and pillows as well as words of encouragement.


But we can't take care of other people until we create a caring climate of love and appreciation for ourselves.


We do this by learning to slow down, turning off the TV, computer and cell phone, go on news fasts, tune into nature Nike Vapormax Schweiz , green grass, moving waters, still rocks.


We learn to take deep breaths, exercise, allowing each step to be a testament to a robust life.


Listening is at the heart of good customer service. As we seek and find a balance in our lives, we know when it is necessary to withdraw from the hustle http://www.vapormaxflyknitschweiz.com/ , bustle of the world, and turn to inward silence. There we listen to higher guidance, angelic intervention, and hear our own pulse which really is the life force which runs through all living beings.


Nurses are professional caregivers, but we are not taught how to create our care giving activities into a deeply spiritual practice. Our customer service presentation touched on this concept, but only in passing.


The lowest common denominator of caregiving is quite simply Nike Vapormax Flyknit Günstig , the art and gift of giving attention.


This can be practiced anytime and anywhere with focus and mindfulness (living in the present moment).


In this way, caregiving can be viewed as our spiritual path.


As we engage in selfless caring for others, we notice that as self-centeredness creeps in, the state of mind we all normally operate in, eg the need to fix, or think about going home at shift's end Nike Vapormax Günstig , or what we plan to do on our time off, does not lead to beneficial results.


Our patients know when we are not with them in mind, 100%. They know when we are not resonating with them.


When self-centeredness is allowed to operate in our caregiving activities, the more burn-out is the reality.


When we serve from a place within based on true compassion and love, your cup will runneth over. The energy of attention will beget more from the wellspring of eternal spirit.


The switch from self-centered to other-centeredness is the cause of greater happiness for all involved.


We calm a crying baby by cradling, rocking and speaking in soothing tones to her.


We alleviate pain in another human by laying on of hands.


As we learn to turn attention towards bringing harmony and calm to our patients Nike Vapormax Flyknit Damen Schweiz , you may notice that all you have to do is show up to the unit and the gentle touch of angel wings does the rest.


People will ask, "What did you do?"


This is in direct opposition to saying proudly, "I have a dark cloud over me," or "When I show up, all hell breaks loose."


You manifest what you concentrate on.


This is Universal Law.


The art of caregiving and particularly listening is not a passive process.




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